The hot tub industry has taken a blow by companies like Trade Price Hot Tubs who have  been in the news and papers and have also recently been arrested. See the links below from BBC NEWS

http://www.bbc.co.uk/news/uk-england-stoke-staffordshire-11436299

http://www.bbc.co.uk/news/uk-england-stoke-staffordshire-11701717

We have had numerous calls from customers who ordered a spa from this company and have waited for over 12 months in some cases and others who have paid in full and still not received their spa. It is so important when purchasing a Hot Tub to make sure you are buying from a reputable company that has a proven record in sales and after care. It is always recommended that you purchase your hot tub from a showroom that you can visit, see and try the spa you are interested in and always have somewhere to go afterwards should you need anyhelp with your spa or any problems you need sorting out.

Nicky - Arctic Spas.